We believe you should always know what data we collect from you and how we use it,
and that you should have meaningful control over both. We want to empower you to
make the best decisions about the information that you share with us. That’s the
key things we hope you take away from it:
● Twitter is public and Tweets are immediately viewable and searchable by
anyone around the world. We give you non-public ways to communicate on
Twitter too, through protected Tweets and Direct Messages. You can also use
Twitter under a pseudonym if you prefer not to use your name.
● When you use Twitter, even if you’re just looking at Tweets, we receive some
personal information from you like the type of device you’re using and your IP
address. You can choose to share additional information with us like your email
address, phone number, address book contacts, and a public profile. We use
this information for things like keeping your account secure and showing you
more relevant Tweets, people to follow, events, and ads.
● We give you control through your settings to limit the data we collect from you
and how we use it, and to control things like account security, marketing
preferences, apps that can access your account, and address book contacts
you’ve uploaded to Twitter. You can also always download the information you
have shared on Twitter.
● In addition to information you share with us, we use your Tweets, content you’ve
read, Liked, or Retweeted, and other information to determine what topics
you’re interested in, your age, the languages you speak, and other signals to
show you more relevant content. We give you transparency into that
information, and you can modify or correct it at any time.
● If you have questions about this policy, how we collect or process your personal
data, or anything else related to our privacy practices, we want to hear from you.
You can contact us at any time.
Information You Share With Us
We require certain information to provide our services to you. For example, you must
have an account in order to upload or share content on Twitter. When you choose to
share the information below with us, we collect and use it to operate our services.
Basic Account Information: You don’t have to create an account to use some of our
service features, such as searching and viewing public Twitter profiles or watching a
broadcast on Periscope’s website. If you do choose to create an account, you must
provide us with some personal data so that we can provide our services to you. On
Twitter this includes a display name (for example, “Twitter Moments”), a username (for
example, @TwitterMoments), a password, and an email address or phone number.
Your display name and username are always public, but you can use either your real
name or a pseudonym. You can also create and manage multiple Twitter accounts, for
example to express different parts of your identity.
Public Information: Most activity on Twitter is public, including your profile
information, your time zone and language, when you created your account, and your
Tweets and certain information about your Tweets like the date, time, and application
and version of Twitter you Tweeted from. You also may choose to publish your location
in your Tweets or your Twitter profile. The lists you create, people you follow and who
follow you, and Tweets you Like or Retweet are also public. Periscope broadcasts you
create, click on, or otherwise engage with, either on Periscope or on Twitter, are public
along with when you took those actions. So are your hearts, comments, the number of
hearts you’ve received, which accounts you are a Superfan of, and whether you
watched a broadcast live or on replay. Any hearts, comments, or other content you
contribute to another account’s broadcast will remain part of that broadcast for as long
as it remains on Periscope. Information posted about you by other people who use our
services may also be public. For example, other people may tag you in a photo (if your
settings allow) or mention you in a Tweet.
You are responsible for your Tweets and other information you provide through our
services, and you should think carefully about what you make public, especially if it is
sensitive information. If you update your public information on Twitter, such as by
deleting a Tweet or deactivating your account, we will reflect your updated content on
Twitter.com, Twitter for iOS, and Twitter for Android.
In addition to providing your public information to the world directly on Twitter, we also
use technology like application programming interfaces (APIs) and embeds to make
that information available to websites, apps, and others for their use - for example,
displaying Tweets on a news website or analyzing what people say on Twitter. We
generally make this content available in limited quantities for free and charge licensing
fees for large-scale access. We have standard terms that govern how this data can be
used, and a compliance program to enforce these terms. But these individuals and
companies are not affiliated with Twitter, and their offerings may not reflect updates
you make on Twitter. For more information about how we make public data on Twitter
available to the world, visit https://developer.twitter.com.
Contact Information and Address Books: We use your contact information, such as
your email address or phone number, to authenticate your account and keep it - and
our services - secure, and to help prevent spam, fraud, and abuse. We also use
contact information to personalize our services, enable certain account features (for
example, for login verification or Twitter via SMS), and to send you information about
our services. If you provide us with your phone number, you agree to receive text
messages from Twitter to that number as your country’s laws allow. Twitter also uses
your contact information to market to you as your country’s laws allow, and to help
others find your account if your settings permit, including through third-party services
and client applications. You can use your settings for email and mobile notifications to
control notifications you receive from Twitter. You can also unsubscribe from a
notification by following the instructions contained within the notification or here.
You can choose to upload and sync your address book on Twitter so that we can help
you find and connect with people you know and help others find and connect with you.
We also use this information to better recommend content to you and others.
You can sign up for Periscope with an account from another service like Twitter,
Google, or Facebook, or connect your Periscope account to these other services. If
you do, we will use information from that service, including your email address, friends,
or contacts list, to recommend other accounts or content to you or to recommend your
account or content to others. You can control whether your Periscope account is
discoverable by email through your Periscope settings.
If you email us, we will keep the content of your message, your email address, and
your contact information to respond to your request.
Direct Messages and Non-Public Communications: We provide certain features that
let you communicate more privately or control who sees your content. For example,
you can use Direct Messages to have non-public conversations on Twitter, protect
your Tweets, or host private broadcasts on Periscope. When you communicate with
others by sending or receiving Direct Messages, we will store and process your
communications and information related to them. This includes link scanning for
malicious content, link shortening to URLs, detection of spam and
prohibited images, and review of reported issues. We also use information about whom
you have communicated with and when (but not the content of those communications)
to better understand the use of our services, to protect the safety and integrity of our
platform, and to show more relevant content. We share the content of your Direct
Messages with the people you’ve sent them to; we do not use them to serve you ads.
Note that if you interact in a way that would ordinarily be public with Twitter content
shared with you via Direct Message, for instance by liking a Tweet, those interactions
will be public. When you use features like Direct Messages to communicate, remember
that recipients have their own copy of your communications on Twitter - even if you
delete your copy of those messages from your account - which they may duplicate,
store, or re-share.
Payment Information: You may provide us with payment information, including your
credit or debit card number, card expiration date, CVV code, and billing address, in
order to purchase advertising or other offerings provided as part of our services.
How You Control the Information You Share with Us:
Your Privacy and safety settings let you decide:
● Whether your Tweets are publicly available on Twitter
● Whether others can tag you in a photo
● Whether you will be able to receive Direct Messages from anyone on
Twitter or just your followers
● Whether others can find you based on your email or phone number
● Whether you upload your address book to Twitter for storage and use
● When and where you may see sensitive content on Twitter
● Whether you want to block or mute other Twitter accounts
Additional Information We Receive About You
We receive certain information when you use our services or other websites or mobile
applications that include our content, and from third parties including advertisers. Like
the information you share with us, we use the data below to operate our services.
Location Information: We require information about your signup and current location,
which we get from signals such as your IP address or device settings, to securely and
reliably set up and maintain your account and to provide our services to you.
Subject to your settings, we may collect, use, and store additional information about
your location - such as your current precise position or places where you’ve previously
used Twitter - to operate or personalize our services including with more relevant
content like local trends, stories, ads, and suggestions for people to follow. Learn more
about Twitter’s use of location here, and how to set your Twitter location preferences
here. Learn more about how to share your location in Periscope broadcasts here.
Links: In order to operate our services, we keep track of how you interact with links
across our services. This includes links in emails we send you and links in Tweets that
appear on other websites or mobile applications.
If you click on an external link or ad on our services, that advertiser or website operator
might figure out that you came from Twitter or Periscope, along with other information
associated with the ad you clicked such as characteristics of the audience it was
intended to reach. They may also collect other personal data from you, such as cookie
identifiers or your IP address.
Cookies: A cookie is a small piece of data that is stored on your computer or mobile
additional website usage data and to operate our services. Cookies are not required for
many parts of our services such as searching and looking at public profiles. Although
most web browsers automatically accept cookies, many browsers’ settings can be set
to decline cookies or alert you when a website is attempting to place a cookie on your
computer. However, some of our services may not function properly if you disable
cookies. When your browser or device allows it, we use both session cookies and
persistent cookies to better understand how you interact with our services, to monitor
aggregate usage patterns, and to personalize and otherwise operate our services such
as by providing account security, personalizing the content we show you including ads,
and remembering your language preferences. We do not support the Do Not Track
Log Data: We receive information when you view content on or otherwise interact with
our services, which we refer to as “Log Data,” even if you have not created an account.
For example, when you visit our websites, sign into our services, interact with our email
notifications, use your account to authenticate to a third-party service, or visit a thirdparty
service that includes Twitter content, we may receive information about you. This
Log Data includes information such as your IP address, browser type, operating
system, the referring web page, pages visited, location, your mobile carrier, device
information (including device and application IDs), search terms, and cookie
information. We also receive Log Data when you click on, view, or interact with links on
our services, including when you install another application through Twitter. We use
Log Data to operate our services and ensure their secure, reliable, and robust
performance. For example, we use Log Data to protect the security of accounts and to
determine what content is popular on our services. We also use this data to improve
the content we show you, including ads.
We use information you provide to us and data we receive, including Log Data and
data from third parties, to make inferences like what topics you may be interested in,
how old you are, and what languages you speak. This helps us better design our
services for you and personalize the content we show you, including ads.
Twitter for Web Data: When you view our content on third-party websites that
integrate Twitter content such as embedded timelines or Tweet buttons, we may
receive Log Data that includes the web page you visited. We use this information to
better understand the use of our services, to protect the safety and integrity of our
platform, and to show more relevant content, including ads. We do not associate this
web browsing history with your name, email address, phone number, or username, and
we delete, obfuscate, or aggregate it after no longer than 30 days. We do not collect
this data from browsers that we believe to be located in the European Union or EFTA
Advertisers and Other Ad Partners: Advertising revenue allows us to support and
make our advertising more relevant to you, to measure its effectiveness, and to help
recognize your devices to serve you ads on and off of Twitter. Our ad partners and
affiliates share information with us such as browser cookie IDs, mobile device IDs,
hashed email addresses, demographic or interest data, and content viewed or actions
taken on a website or app. Some of our ad partners, particularly our advertisers, also
enable us to collect similar information directly from their website or app by integrating
our advertising technology.
Twitter adheres to the Digital Advertising Alliance Self-Regulatory Principles for Online
Behavioral Advertising (also referred to as “interest-based advertising”) and respects
the DAA’s consumer choice tool for you to opt out of interest-based advertising at
https://optout.aboutads.info. In addition, our ads policies prohibit advertisers from
targeting ads based on categories that we consider sensitive or are prohibited by law,
such as race, religion, politics, sex life, or health. Learn more about your privacy
options for interest-based ads here and about how ads work on our services here.
If you are an advertiser or a prospective advertiser, we process your personal data to
help offer and provide our advertising services. You can update your data in your
Developers: If you access our APIs or developer portal, we process your personal data
to help provide our services. You can update your data by contacting us directly as
Other Third Parties and Affiliates: We may receive information about you from third
parties who are not our ad partners, such as others on Twitter, partners who help us
evaluate the safety and quality of content on our platform, our corporate affiliates, and
other services you link to your Twitter account.
You may choose to connect your Twitter account to accounts on another service, and
that other service may send us information about your account on that service. We use
the information we receive to provide you features like cross-posting or cross-service
authentication, and to operate our services. For integrations that Twitter formally
supports, you may revoke this permission at any time from your application settings;
for other integrations, please visit the other service you have connected to Twitter.
Personalizing Across Your Devices: When you log into Twitter on a browser or
device, we will associate that browser or device with your account for purposes such
as authentication, security, and personalization. Subject to your settings, we may also
associate your account with browsers or devices other than those you use to log into
Twitter (or associate your logged-out device or browser with other browsers or
devices). We do this to operate and personalize our services. For example, if you visit
websites with sports content on your laptop, we may show you sports-related ads on
Twitter for Android.
How You Control Additional Information We Receive:
Your Twitter Personalization and data settings let you decide:
● Whether we show you interest-based ads on and off Twitter
● How we personalize your experience across devices
● Whether we collect and use your precise location
● Whether we personalize your experience based on where you’ve been
● Whether we keep track of the websites where you see Twitter content
You can use Your Twitter data to review:
○ Advertisers who have included you in tailored audiences to serve you ads
○ Demographic and interest data about your account from our ads partners
○ Information that Twitter has inferred about you such as your age range,
gender, languages, and interests
We also provide a version of these tools on Twitter if you don’t have a Twitter account,
or if you’re logged out of your account. This lets you see the data and settings for the
logged out browser or device you are using, separate from any Twitter account that
uses that browser or device. On Periscope, you can control whether we personalize
your experience based on your watch history through your settings.
Information We Share and Disclose
As noted above, Twitter is designed to broadly and instantly disseminate information
you share publicly through our services. In the limited circumstances where we
disclose your private personal data, we do so subject to your control, because it’s
necessary to operate our services, or because it’s required by law.
Sharing You Control: We share or disclose your personal data with your consent or at
your direction, such as when you authorize a third-party web client or application to
access your account or when you direct us to share your feedback with a business. If
you’ve shared information like Direct Messages or protected Tweets with someone
else who accesses Twitter through a third-party service, keep in mind that the
information may be shared with the third-party service.
Subject to your settings, we also provide certain third parties with personal data to help
us offer or operate our services. For example, we share with advertisers the identifiers
of devices that saw their ads, to enable them to measure the effectiveness of our
advertising business. We also share device identifiers, along with the interests or other
characteristics of a device or the person using it, to help partners decide whether to
serve an ad to that device or to enable them to conduct marketing, brand analysis,
interest-based advertising, or similar activities. You can learn more about these
partnerships in our Help Center, and you can control whether Twitter shares your
personal data in this way by using the “Share your data with Twitter’s business partners”
option in your Personalization and Data settings. (This setting does not control sharing
providers.) The information we share with these partners does not include your name,
email address, phone number, or Twitter username, but some of these partnerships
allow the information we share to be linked to other personal information if the partner
gets your consent first.
Service Providers: We engage service providers to perform functions and provide
services to us in the United States, Ireland, and other countries. For example, we use a
variety of third-party services to help operate our services, such as hosting our various
blogs and wikis, and to help us understand the use of our services, such as Google
Analytics. We may share your private personal data with such service providers subject
confidentiality and security measures, and on the condition that the third parties use
your private personal data only on our behalf and pursuant to our instructions. We
share your payment information with payment services providers to process payments;
prevent, detect, and investigate fraud or other prohibited activities; facilitate dispute
resolution such as chargebacks or refunds; and for other purposes associated with the
acceptance of credit and debit cards.
Law, Harm, and the Public Interest: Notwithstanding anything to the contrary in this
disclose your personal data if we believe that it is reasonably necessary to comply with
a law, regulation, legal process, or governmental request; to protect the safety of any
person; to protect the safety or integrity of our platform, including to help prevent
spam, abuse, or malicious actors on our services, or to explain why we have removed
content or accounts from our services; to address fraud, security, or technical issues;
or to protect our rights or property or the rights or property of those who use our
or objections that you may have to a third party’s, including a government’s, request to
disclose your personal data.
Affiliates and Change of Ownership: In the event that we are involved in a
bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data
your personal data as transferred to the new entity. We may also disclose personal
data about you to our corporate affiliates in order to help operate our services and our
affiliates’ services, including the delivery of ads.
Non-Personal Information: We share or disclose non-personal data, such as
aggregated information like the total number of times people engaged with a Tweet,
the number of people who clicked on a particular link or voted on a poll in a Tweet
(even if only one did), the topics that people are Tweeting about in a particular location,
or reports to advertisers about how many people saw or clicked on their ads.
Managing Your Personal Information with Us
You control the personal data you share with us. You can access or rectify this data at
any time. You can also deactivate your account. We also provide you tools to object,
restrict, or withdraw consent where applicable for the use of data you have provided to
Twitter. And we make the data you shared through our services portable and provide
easy ways for you to contact us.
Accessing or Rectifying Your Personal Data: If you have registered an account on
Twitter, we provide you with tools and account settings to access, correct, delete, or
modify the personal data you provided to us and associated with your account. You
can download certain account information, including your Tweets, by following the
instructions here. On Periscope, you can request correction, deletion, or modification
of your personal data, and download your account information, by following the
instructions here. You can learn more about the interests we have inferred about you in
Your Twitter Data and request access to additional information here.
Deletion: We keep Log Data for a maximum of 18 months. If you follow the
instructions here (or for Periscope here), your account will be deactivated and then
deleted. When deactivated, your Twitter account, including your display name,
username, and public profile, will no longer be viewable on Twitter.com, Twitter for
iOS, and Twitter for Android. For up to 30 days after deactivation it is still possible to
restore your Twitter account if it was accidentally or wrongfully deactivated.
Keep in mind that search engines and other third parties may still retain copies of your
public information, like your profile information and public Tweets, even after you have
deleted the information from our services or deactivated your account. Learn more
Object, Restrict, or Withdraw Consent: When you are logged into your Twitter
account, you can manage your privacy settings and other account features here at any
Portability: Twitter provides you a means to download the information you have
shared through our services by following the steps here. Periscope provides you a
means to download the information you have shared through our services by following
the steps here.
Additional Information or Assistance: Thoughts or questions about this Privacy
Policy? Please let us know by contacting us here or writing to us at the appropriate
If you live in the United States, the data controller responsible for your personal data is
Twitter, Inc. with an address of:
1355 Market Street, Suite 900
San Francisco, CA 94103
If you live outside the United States, the data controller is Twitter International
Company, with an address of:
Twitter International Company
Attn: Data Protection Officer
One Cumberland Place, Fenian Street
Dublin 2, D02 AX07 IRELAND
If you are located in the European Union or EFTA States, you can confidentially contact
Twitter’s Data Protection Officer here. If you wish to raise a concern about our use of
your information (and without prejudice to any other rights you may have), you have the
right to do so with your local supervisory authority or Twitter International Company’s
lead supervisory authority, the Irish Data Protection Commission. You can find their
contact details here.
Children and Our Services
Our services are not directed to children, and you may not use our services if you are
under the age of 13. You must also be old enough to consent to the processing of your
personal data in your country (in some countries we may allow your parent or guardian
to do so on your behalf). You must be at least 16 years of age to use Periscope.
Our Global Operations and Privacy Shield
To bring you our services, we operate globally. Where the laws of your country allow
you to do so, you authorize us to transfer, store, and use your data in the United
States, Ireland, and any other country where we operate. In some of the countries to
which we transfer personal data, the privacy and data protection laws and rules
regarding when government authorities may access data may vary from those of your
country. Learn more about our global operations and data transfer here.
When we transfer personal data outside of the European Union or EFTA States, we
ensure an adequate level of protection for the rights of data subjects based on the
adequacy of the receiving country’s data protection laws, contractual obligations
placed on the recipient of the data (model clauses may be requested by inquiry as
described below), or EU-US and Swiss-US Privacy Shield principles.
Twitter, Inc. complies with the EU-US and Swiss-US Privacy Shield principles (the
“Principles”) regarding the collection, use, sharing, and retention of personal data from
the European Union and Switzerland, as described in our EU-US Privacy Shield
certification and Swiss-US Privacy Shield certification.
If you have a Privacy Shield-related complaint, please contact us here. As part of our
participation in Privacy Shield, if you have a dispute with us about our adherence to the
Principles, we will seek to resolve it through our internal complaint resolution process,
alternatively through the independent dispute resolution body JAMS, and under certain
conditions, through the Privacy Shield arbitration process.
Privacy Shield participants are subject to the investigatory and enforcement powers of
the US Federal Trade Commission and other authorized statutory bodies. Under
certain circumstances, participants may be liable for the transfer of personal data from
the EU or Switzerland to third parties outside the EU and Switzerland. Learn more
about the EU-US Privacy Shield and Swiss-US Privacy Shield here.
policy will govern our processing of your personal data and will always be at
If we make a change to this policy that, in our sole
discretion, is material, we will notify you via an @Twitter update or email to the email
address associated with your account. By continuing to access or use the Services
after those changes become effective, you agree to be bound by the revised Privacy
Effective: May 25, 2018
Archive of Previous Privacy Policies